Shipping policy

 

Normal shipping times are between 2-5 business days unless otherwise notated as our products are made in small batches. If you do not receive your product(s) within that timeframe, please contact SUPPORT@AQUEMINIS.COM and include in the Subject Line: " Missing Product Order #xxxxx" and in the body include the Order Number, Your Name, and Contact details where you can be reached for immediate resolution. Any missing details from the email may further delay resolution. 

We ship via FedEX (larger orders) or USPS (smaller orders). Buyer assumes all responsibility for shipping costs + fees, including shipping insurance if requested (please e-mail to request). We do not ship with signature confirmation, but can if you specifically request it.

Please be sure to check your address as AQUEMINIS is not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender", AQUMEMINIS is not responsible for any shipping charges or fees. We're happy to ship your package back to a different address, but you will be asked to cover shipping costs for reshipment.  

Please be aware that AQUEMINIS is not responsible for delayed transit times once your order leaves the studio. We have no control over transit times once packages are given to the mail courier. Should your package become delayed or lost, a claim will need to be filed with the shipping courier. 

Any and all "return to sender" packages that incur due to a faulty address, business closure or undeliverable address are the responsibility of the customer to pay additional shipping fees to reship.